Extensión Cañar - Ingeniería de Sistemas
URI permanente para esta colecciónhttps://dspace.ucacue.edu.ec/handle/ucacue/12706
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Ítem Acceso Abierto Propuesta para la gestión de continuidad del negocio en el ámbito de TI para EMMAIPC-EP del cantón Cañar, basado en la norma ISO 22301(Universidad Católica de Cuenca campus Cañar, 2024) Pinguil Simbaina, Julio César; Flores Urgilés, Cristhian Humberto; 0302422696This thesis addresses business continuity management in the IT department of EMMAIPC-EP, focusing on ensuring operational resilience in the event of possible disruptions. The specific objectives include diagnosing the current state of IT infrastructure and business continuity practices, developing an IT risk management framework that identifies and prioritizes threats, and designing an action plan for implementing practical, scalable, and sustainable disaster recovery and business continuity strategies. The methodology used was descriptive and evaluative, combining qualitative analysis of the current situation with a quantitative approach to measure the impact of the identified risks. A comprehensive diagnosis of the IT infrastructure and current management practices was conducted through surveys and interviews with key personnel, which helped identify critical deficiencies in the preparedness for operational continuity. Based on these findings, an IT risk management framework aligned with international standards was developed, and a specific action plan was designed, including scalable and sustainable recovery strategies. The results of this investigation provide EMMAIPC-EP with a solid foundation to strengthen its incident response capabilities, ensuring the continuity of its critical operations and protecting its most valuable assets in crises. Keywords: business continuity, risk management, IT infrastructure.Ítem Acceso Abierto Propuesta de aplicativo móvil para medición del consumo de agua potable, utilizando georeferenciación para EMAPAT(Universidad Católica de Cuenca campus Cañar, 2024) Garcia Castillo, Brian Sebastian; Pinos Castillo, Luis Fernando; 0302604673This project addresses developing and designing a cross-platform mobile application aimed at measuring drinking water consumption through georeferencing for EMAPAT. The Mobile-D methodology has been used due to its efficiency in the agile delivery of functional prototypes and its suitability for developing mobile applications. After an analysis of cross-platform frameworks, it is concluded that Flutter is the best option due to its high performance, ease of learning, and cross-platform compatibility. The application was developed in Dart, Flutter's programming language. This tool allows recording and georeferencing water consumption in real-time, improving accuracy and efficiency in water resource management. The application design follows UI/UX principles to ensure usability, accessibility, and intuitive interaction. In addition, the application offers functionalities such as user authentication, incident logging, real-time reporting, automatic alerts, and data visualization on interactive maps, enabling integrated, sustainable, and efficient management. Keywords: mobile application, Flutter, Dart, Firebase, water consumptionÍtem Acceso Abierto Propuesta de gobierno y gestión de TI basado en Cobit 2019 para el Municipio de Cañar(Universidad Católica de Cuenca campus Cañar, 2024) Palacios Garzón, Rene Marcelo; Flores Urgilés , Cristhian Humberto; 0350324125This work entitled " Propuesta de Gobierno y Gestión de TI basado en COBIT 2019 para el municipio de Cañar" [Proposal for Government and IT Management based on COBIT 2019 for the Municipality of Cañar] aims to develop a comprehensive management and governance framework of Information Technologies (IT) based on the COBIT 2019 model. This framework seeks to optimize the technological processes of the municipality, promoting operational efficiency, strategic alignment with institutional objectives, and compliance with international standards. The research begins with a conceptual analysis of IT governance and management, highlighting the principles and objectives proposed by COBIT 2019. Subsequently, a detailed diagnosis of the current state of the municipality’s infrastructure, processes, and IT policies was conducted, identifying deficiencies and critical areas for improvement. As a result of this analysis, a proposal adapted to the specific needs of the municipality of Cañar was designed, which includes documented critical processes, assigned managers, and execution guides aligned with the best practices of COBIT 2019. This proposal aims to strengthen technological management, improve transparency in processes, and promote a culture of continuous improvement within the organization. In addition, the proposed model contemplates the implementation of key performance indicators (KPIs) that will evaluate the effectiveness of the processes and facilitate strategic decision-making in the IT area. Therefore, a dynamic and sustainable approach that can be scaled or adapted to future needs is guaranteed. Keywords: IT government, technological management, COBIT 2019Ítem Acceso Abierto Desarrollo de un sistema de información para la gestión inmobiliaria de Buris y bienes raíces, basado en metodologías agiles(Universidad Católica de Cuenca campus Cañar, 2024) Guaman Duchi , Narcisa Alexandra; Pinos Castillo, Luis Fernando; 0302422894This paper presents the development of an information system designed for real estate management at the company Buris y Bienes Raíces, using agile methodologies, particularly Extreme Programming (XP). The proposed system aims to address the deficiencies in the manual management of properties, improving organization, operational efficiency, and customer satisfaction by automating critical tasks. Key features include centralized property management, advanced search functionality with filters, interactive visualization using map geolocation, and integration with social networks to share properties. The use of agile methodologies, such as XP, enables flexible development that adapts to the changing needs of the real estate market, ensuring continuous value delivery and rapid implementation. The system is expected to significantly reduce response times, improve decision-making, and optimize the experience for internal users and end customers. In addition, real-time information centralization will allow the company to manage its property inventory more efficiently and increase its competitiveness in the sector. Implementing this system also fosters collaboration among team members and enhances the digital visibility of properties. Keywords: real estate management, information system, agile methodologies, XP, geolocation.Ítem Acceso Abierto Manual de procesos en la Gasolinera San Antonio Cia. Ltda, mediante la metodología BPM.(Universidad Católica de Cuenca campus Cañar, 2024) Heredia Soliz, Jonnathan Guillermo; Flores Urgiles, Cristina Mariuxi; 0302359062This degree project aims to design a process manual for the San Antonio Cía. Ltda. Gas Station using the Business Process Management (BPM) methodology. This work seeks to optimize and standardize the company's operations, thus improving its efficiency and competitiveness in the market. The research was developed under a qualitative approach, with a descriptive and applied level. An exhaustive analysis of the current situation of the gas station was developed, identifying crucial areas for operational improvements. The study population included all company employees, covering roles such as administrator, drivers, and dispatchers. Techniques such as open interviews and unstructured field observation were used for data collection. These tools allowed us to obtain a detailed view of current processes, identify inefficiencies, and collect suggestions for improvement directly from those involved in daily operations. As a result, a detailed process manual was designed and formalized based on the principles of BPM. This manual not only describes the current processes but also proposes practical improvements to optimize operational efficiency and increase customer satisfaction. This project contributes significantly to the standardization and improvement of the processes at the San Antonio Cía. Ltda. Gas Station, laying the foundations for more efficient management and better adaptation to market demands. Keywords: process manual, business process management, operational efficiency, optimization.Ítem Acceso Abierto Cumplimiento de la normativa de seguridad de la información, para la COAC Achik Inti del cantón Cañar, segmento 4 y su progresión al segmento 3, bajo la regulación de la SEPS.(Universidad Católica de Cuenca campus Cañar, 2024) Romero Loja, Israel Sebastian; Flores Urgilés, Cristhian Humberto; 0303040125This research analyzes compliance with information security regulations in the Achik Inti Savings and Credit Cooperative in the canton of Cañar during its transition from Segment 4 to Segment 3, in accordance with the regulations of the Superintendence of Popular and Solidarity Economy (SEPS). The study’s main objective is to identify gaps in information security and propose solutions to improve the cooperative’s processes. Three specific objectives are outlined: to conduct a theoretical review of information security in cooperatives, collect comprehensive data on the cooperative’s current state, and develop a plan that includes actions, resources and timelines to comply with Segment 3 regulations, focusing on improving policies, technological infrastructure, training and risk management. The mixed-methods approach combines qualitative and quantitative techniques, using ISO/IEC 27001:2022 as an evaluation framework, surveys and interviews with key personnel. Risk analysis centers on identifying critical assets and threats and implementing adequate security controls. Keywords: information security, ISO/IEC 27001, SEPS, risk management, regulatory compliance.Ítem Acceso Abierto Optimización de procesos investigativos mediante inteligencia artificial: aplicaciones, desafíos y perspectivas futuras: una revisión sistemática de la literatura.(Universidad Católica de Cuenca campus Cañar, 2024) Castro Loja, Maria Alexandra; Fárez Loja, Diana Elizabeth; 03501462667Differential and integral calculation is a fundamental tool in teaching STEM disciplines. However, its teaching presents significant challenges due to the abstraction of the concepts and the difficulty in visualizing them. Traditional teaching methods have proven insufficient to overcome these barriers, which negatively affect student understanding and performance. This research explores how computer tools can improve the teaching of differential and integral calculus, proposing a systematic review of the literature on its effectiveness in the classroom. The study seeks to answer how the integration of technological tools such as GeoGebra, MATLAB, and other mobile applications can facilitate a deeper understanding, improve academic performance, and develop problem-solving skills in students. In addition, it will examine how these technologies can face the challenges inherent in their implementation, such as the need for adequate technological infrastructure, teacher training, and equity in access to technology. The methodology includes a qualitative and descriptive approach to analyze the existing literature and critically evaluate previous studies. This research aims to offer a comprehensive view of current and future trends in the teaching of calculus, providing recommendations for educators and policy makers to optimize the teaching-learning process in various educational contexts. Keywords: differential and integral calculation, computer tools, GeoGebra, MALTAB, educational technology.Ítem Acceso Abierto El uso de herramientas informáticas en la enseñanza del cálculo diferencial e integral: una revisión sistemática de la literatura(Universidad Católica de Cuenca campus Cañar, 2024) Palchizaca Chimborazo, Segundo Manuel; Rodriguez Almache, Elio Lindon; 0302655071The main objective of this research is to analyze the optimization of research processes through artificial intelligence (AI) research, addressing its applications, challenges, and future perspectives. Through a systematic literature review, the key areas where AI is transforming research processes, such as the automation of routine tasks, the analysis of large volumes of data, and the improvement in the quality of results, are identified. Tools such as TensorFlow and natural language processing systems are highlighted, which are revolutionizing the search and retrieval of scientific information, and the writing of research reports. Despite these advances, challenges related to algorithmic bias, data privacy, and technological limitations persist. The study's findings underscore the need for clear regulatory frameworks and ethical guidelines to mitigate these risks. Furthermore, AI is expected to continue to play a key role in research, automating complex tasks and allowing researchers to focus on more strategic and creative activities. Keywords: AI, process optimization, research automation, data analysis, AI ethics.Ítem Acceso Abierto Propuesta para la Implementación de Sistemas de Gestión de Riesgos de TI para la Cooperativa Yuyay Ltda(Universidad Católica de Cuenca campus Cañar, 2024) Yupa Chimbo, Verónica Janeth; Carrillo Zenteno, Jose Antonio; 0350152534This thesis proposes the implementation of an IT Risk Management System in the YUYAY Ltda. savings and loan union to strengthen information security and ensure the operational continuity of the cooperative in an increasingly digitized environment. Through a solid theoretical framework, the critical concepts of IT risk management are identified, and the current state of the information systems and the technological infrastructure of the cooperative is also diagnosed. The methodology used in this research follows a mixed approach, combining both qualitative and quantitative analysis. Information is collected through key personnel interviews, and risk analysis matrices are used to assess vulnerabilities and threats affecting critical assets. Subsequently, mitigation strategies are designed based on the principles of the ISO 31000 standard, proposing security controls, incident response plans, and recommendations for continuous risk monitoring. The thesis aims to provide a comprehensive solution that allows the cooperative to efficiently manage its technological risks, guaranteeing the protection of its information assets and maintaining alignment with its strategic objectives. It ensures the integrity, confidentiality, and availability of the systems, strengthening the ability to face security incidents and safeguard the operation. Keywords: assets, ISO 31000, risk management, threatsÍtem Acceso Abierto Implementación de la norma NTE INEN – ISO/IEC 40500:2012, para la accesibilidad del contenido web en la página institucional del GAD Municipal El Tambo(Universidad Católica de Cuenca campus Cañar, 2024) Mayancela Cazho, Jose Edwin; Pinos Castillo, Luis Fernando; 0301898557The main objective of this degree work was to improve the accessibility of the website of the Municipal GAD of El Tambo through the implementation of the NTE INEN-ISO/IEC 40500:2012 standard, an international standard that guarantees digital inclusion. This project emerges as a response to the need to eliminate digital barriers that limit equitable access to information and public services for people with disabilities, thus promoting equal opportunities and compliance with legal obligations. The specific objectives were to base the standard on the accessibility of web content, to diagnose the current state of accessibility of the website, and, finally, to implement said standard to optimize the user interface and the browsing experience. The methodology used was descriptive, combining quantitative and qualitative approaches. In the first phase, an initial audit was performed using tools such as Lighthouse and WAVE to identify problems on the website. Subsequently, the guidelines of the NTE INEN-ISO/IEC 40500:2012 standard were implemented, prioritizing improvements in color contrast, keyboard navigation, and the inclusion of alternative text labels. Finally, tests were conducted with users and assistive technologies to evaluate the impact of the improvements. The project concluded with the implementation of a more accessible website, which not only facilitates access to people with disabilities but also positions the Municipal GAD of El Tambo as an entity committed to social inclusion, regulatory compliance, and improving the quality of its digital services. Keywords: web accessibility, ISO/IEC 40500, digital inclusion, audit.Ítem Acceso Abierto Propuesta de manual de políticas de seguridad de la información para la Cooperativa de Chunchi, del cantón Chunchi, bajo la norma ISO 27001(Universidad Católica de Cuenca campus Cañar, 2024) Díaz Usho, Carlos Reinaldo; Flores Urgilés, Cristhian Humberto; 0605716059This thesis presents the development of an Information Security Policy Manual for the Chunchi Savings and Credit Cooperative based on the ISO/IEC 27001:2013 standard. The project aims to address the lack of formalized security policies, which presents significant risks to the cooperative's sensitive information. This study identifies critical vulnerabilities and gaps by evaluating the current state of the cooperative's information security through surveys and risk analysis. Using the MAGERIT methodology, assets, threats, and vulnerabilities were analyzed to develop customized policies that ensure the information confidentiality, integrity, and availability. The proposed manual aligns with ISO 27001 standards, focusing on strengthening security practices, improving regulatory compliance, and fostering a security-oriented organizational culture. This work contributes to safeguarding sensitive data and improving the operational resilience and reputation of the cooperative. Keywords: information security, ISO 27001, security policy manual.Ítem Acceso Abierto Manual de Procesos para el Departamento de TI de la Empresa EMMAIPC-EP basado en COBIT 2019(Universidad Católica de Cuenca campus Cañar, 2024) Mullo Cepeda, Brandon Stalyn; Carrillo Zenteno, Jose Antonio; 0302689534The present research work titled "Development of a Process Manual for the IT Department Based on COBIT 2019 at EMMAIPC-EP" aims to create a proposal for a process manual for the IT department to standardize and optimize operational and technological management processes. This manual seeks to improve the efficiency and effectiveness of IT management by aligning processes with the organization's strategic objectives and ensuring compliance with international regulations and standards. The starting point was an analysis of key concepts related to IT governance and management, as well as a thorough review of the domains and processes proposed by COBIT 2019, including goal cascading and the assessment of the maturity level of the current processes in the IT department of EMMAIPC-EP. Subsequently, a diagnosis of the current state of the department was carried out, identifying key areas that require improvement and alignment with the company's strategic objectives. Based on these findings, critical services and processes that need to be documented and standardized in the manual were established, specifying the function, responsible parties, and execution guidelines for each process, in accordance with the best practices recommended by COBIT 2019. Keywords: COBIT 2019, Process Manual, Process ManagementÍtem Acceso Abierto Análisis de riesgos y vulnerabilidades de TI para GAD El Tambo, manuales y políticas, en base a la norma ISO 27002(Universidad Católica de Cuenca campus Cañar, 2024) Angamarca Pomavilla, Oscar Fabian; Flores Urgilés, Cristhian Humberto; 0302578331This research work entitled "IT Risk and Vulnerability Analysis for the Information Technology Department of GAD El Tambo" aims to develop a comprehensive proposal for risk and vulnerability management in the IT department, ensuring the protection of technological assets and the continuity of municipal operations. This proposal is based on implementing a framework based on the ISO 27001 standard to improve information security and align IT practices with international standards. The starting point was a detailed analysis of the current situation of GAD El Tambo's IT department, including identifying critical assets and assessing the associated risks. In addition, an exhaustive review of the best practices and controls suggested by ISO 27001 and ISO 27002 was conducted, adapting these regulations to the specific needs of the municipality. Based on this analysis, a risk management model was developed to mitigate the identified threats and strengthen the department's resilience to potential security incidents. Key words: risk analysis, information management, IT vulnerability.Ítem Acceso Abierto Desarrollo de un Plan de Continuidad para el Departamento de TIC en el Municipio de Cañar(Universidad Católica de Cuenca campus Cañar, 2024) Guasco Loja, Luis Francisco; Carrillo Zenteno, Jose Antonio; 0302291703This research aims to develop a business continuity plan for the Department of Information and Communication Technologies (ICT) of the Municipality of Cañar. The research addresses the importance of having a structured plan for mitigate the risks associated with the municipality's critical processes. An analysis of the risks using the MAGERIT methodology, which allows to identify threats and vulnerabilities of the municipality's technological assets. Based on this analysis, propose countermeasures and safeguards to mitigate the identified risks. The study is based on the ISO 22301 standard, which provides a framework for creating management plans business continuity plans focused on organizational resilience. Although the business continuity plan continuity is not implemented in this research, a management model is proposed that can be adopted by the municipality to strengthen its technological infrastructure and ensure operational continuity in the event of incidents. In addition, the importance of to create an organizational culture that prioritizes security and continuity of services municipal, involving all stakeholders in the planning process. The Application of the ISO 22301 standard and risk analysis with MAGERIT are essential to establish a robust plan adapted to the specific needs of the Municipality of Cañar, ensuring the protection and recovery of critical services in emergency situations adverse. Keywords: continuity plan, ICT, municipality of Cañar, ISO 22301, risk management.Ítem Acceso Abierto Desarrollo de un modelo de inteligencia de negocios utilizando la metodología de Ralph Kimball para optimizar los procesos del Supermarket FoodCenter(Universidad Católica de Cuenca campus Cañar, 2024) Morocho Nivelo, Luis Fabian; Flores Urgilés, Cristhian Humberto; 0350139374This work focuses on developing a Business Intelligence (BI) model for the FoodCenter supermarket chain using Ralph Kimball's dimensional design methodology. This model aims to optimize decision-making by integrating and analyzing data from various business areas, such as sales, inventory, finance, and marketing. Ralph Kimball's methodology was selected for its emphasis on dimensional modeling, which facilitates the organization of large data volumes in a data warehouse designed specifically for analysis and efficient consultation. The developed BI system provides FoodCenter staff with a real-time data visualization interface, allowing access to key metrics, trends, and behavioral patterns that support strategic and operational planning. Among the main benefits of the model are the improvement in inventory management and the optimization of promotions and campaigns. In addition, it can make more accurate market demand forecasts. Keywords: business intelligence, Ralph Kimball methodology, decision-makingÍtem Embargo Modelo de madurez de los sistemas de información para la Cooperativa Yuyay Limitada del cantón Cañar, mediante COBIT 2019(Universidad Católica de Cuenca campus Cañar, 2024) Palchizaca Chimborazo, Rosa Alexandra; Flores Urgilés, Cristhian Humberto; 035016990-0This degree work aims to develop a model of maturity of information systems for the Cooperativa Yuyay Ltda., of the Cañar canton, based on the framework of COBIT 2019. Through this model, it seeks to evaluate and improve IT management, aligning its processes with the strategic objectives of the cooperative. The specific objectives include conducting a theoretical study on maturity models and COBIT 2019, evaluating the current maturity level of the cooperative's information systems, and designing a maturity model adapted to its needs and requirements. The methodology used in the study is quantitative and descriptive approach. Surveys were applied to IT staff, and a documentary review was conducted to analyze the current processes of the cooperative in terms of information technology. Subsequently, the results were evaluated using the practices recommended by COBIT 2019. The implementation of this model will improve operational efficiency, information security, and regulatory compliance, contributing to the sustainable and competitive development of the cooperative. Keywords: maturity model, COBIT 2019, IT management, systems.Ítem Acceso Abierto Propuesta de un modelo de Gobierno de TI para la gestión estratégica de las cooperativas de ahorro y crédito del cantón Cañar, basado en Cobit 5(Universidad Católica de Cuenca campus Cañar, 2023) Lema Mullo, Johnson Neptali; Flores Urgiles, Cristhian Humberto; 0606223824The entitled thesis "PROPOSAL OF AN IT GOVERNANCE MODEL FOR THE STRATEGIC MANAGEMENT OF THE SAVINGS AND CREDIT COOPERATIVES OF CAÑAR CANTON, BASED ON COBIT 5" focuses on the need to establish an IT governance model for the savings and credit cooperatives of Cañar Canton. For this purpose, it focuses on meeting three key objectives: A) To conduct an exhaustive technical study on the domains, processes, and application of the COBIT 5 reference framework in the area of IT governance. COBIT 5 is an international framework of best practices used to manage and govern information technology effectively and aligned with the strategic objectives of an organization. B) To analyze the current state of the crucial business processes related to the IT department in financial institutions. This analysis made it possible to identify areas for improvement and existing gaps in IT management in these cooperatives. C) To build an IT governance model based on COBIT 5 specifically designed for financial institutions. The proposed COBIT 5-based IT governance model provides the necessary tools to achieve this improvement, and ensure adequate control of technical resources, operational efficiency and adaptability to change, all concerning international standards of good IT practices. Keywords: COBIT 5, IT governance, strategic management.Ítem Acceso Abierto Auditoría de la seguridad física y lógica de los servicios tecnológicos en el Gadipcs Suscal, usando como referencia la norma ISO/IEC 27002:2016(Universidad Católica de Cuenca campus Cañar, 2023) Zamora Pomaquiza, Diana Jakeline; Andrade Cárdenas, Danny Patricio; 030286774-2As part of the project, it is proposed to conduct a security audit covering both physical and logical aspects of the Autonomous Decentralized Intercultural and Participative Decentralized Government of the Suscal canton (GADIPCS by its Spanish acronym) technological systems. The primary purpose is to identify vulnerabilities that compromise the robustness of institutional technological services. The project began by establishing a theoretical framework with the items related to the research topic. Subsequently, the audit phases were defined and executed. In order to diagnose the current security posture of the municipality, an interview and a compliance test (Checklist) aligned to the ISO 27002 standard were applied. The checklist was used to assess adherence to security controls or policies. Based on the checklist, a risk matrix was developed to discern the levels of exposure resulting from the lack of implementation of specific controls. At the end of the assessment, an evaluation report was generated, specifying the observations identified and their corresponding suggestions for improvement. Keywords: ISO 27002 standard, risk matrix, security audit, vulnerabilities, audit phases.Ítem Acceso Abierto Desarrollo de un modelo de transformación digital para la Empresa Pública Municipal Mancomunada de aseo integral del Pueblo Cañarí Emmaipc-Ep del cantón Cañar(Universidad Católica de Cuenca campus Cañar, 2023) Pomavilla Zhinin, Luis Abrahan; Pinos Castillo, Luis Fernando; 0302233044Digital transformation is presented as an imperative to optimize the operational efficiency of organizations. In the case of EMMAIPC-EP, although there is a clear commitment to technological management, there are still significant challenges to face for its full digitization. Based on a survey, key departments, such as Management and Human Talent, were identified that would benefit from digitalized processes. The relationship with the customer and technological obsolescence are critical areas to address. However, the biggest challenge lies in data management and security. Through the SWOT analysis and the model of David L. Rogert, recommendations were proposed, focusing on training, technological updating, data management, process efficiency, organizational change, etc. These measures aim to strengthen the competitiveness and efficiency of EMMAIPC-EP on its journey towards digitization. Keywords: EMMAIPC-EP, SWOT, Digitization, Processes, CompetitivenessÍtem Acceso Abierto Planificación estratégica “PETI” para la Cooperativa de Ahorro y Crédito “Achik Inty” Ltda.(Universidad Católica de Cuenca campus Cañar, 2023) Tenelema Ganzhi, Carlos Geovanny; Pinos Castillo, Luis Fernando; 0302732243The purpose of this research project is to carry out an IT Strategic Plan for the "ACHIK INTY" Savings and Credit Cooperative, with the main objective of developing a strategic plan that guides the investment, implementation, and management of the cooperative's IT infrastructure and services, aligning them with the strategic objectives and needs of the organization. The research methodology is detailed in-depth, addressing aspects such as approach, level of research, and sources of information. The IT Strategic Plan proposal for ACHIK INTY Cooperative was developed in four phases, starting with an analysis of the current situation of the IT department. This included an assessment of the inventory of IT resources, the existing technology infrastructure, and a review of available institutional documentation. These steps will provide a solid foundation for formulating Information Technology (IT) strategies. A detailed schedule was designed to implement these IT strategies, detailing the activities to be developed, the estimated time for execution, the associated costs, and the risks inherent to each activity, thus developing a plan to manage and mitigate these risks effectively. Keywords: IT Strategic Plan, information technologies, IT strategy
