Modelo de madurez de los sistemas de información para la Cooperativa Yuyay Limitada del cantón Cañar, mediante COBIT 2019

Abstract

This degree work aims to develop a model of maturity of information systems for the Cooperativa Yuyay Ltda., of the Cañar canton, based on the framework of COBIT 2019. Through this model, it seeks to evaluate and improve IT management, aligning its processes with the strategic objectives of the cooperative. The specific objectives include conducting a theoretical study on maturity models and COBIT 2019, evaluating the current maturity level of the cooperative's information systems, and designing a maturity model adapted to its needs and requirements. The methodology used in the study is quantitative and descriptive approach. Surveys were applied to IT staff, and a documentary review was conducted to analyze the current processes of the cooperative in terms of information technology. Subsequently, the results were evaluated using the practices recommended by COBIT 2019. The implementation of this model will improve operational efficiency, information security, and regulatory compliance, contributing to the sustainable and competitive development of the cooperative. Keywords: maturity model, COBIT 2019, IT management, systems.