Trabajos de Titulación - Ingeniería Industrial

URI permanente para esta colección


Envíos recientes

Mostrando 1 - 5 de 76
  • Ítem
    Acceso Abierto
    Manual de procedimientos para la emisión de pólizas de seguros de vehículos basado en la norma ISO 9001:2015 para C.A. BROKER INSURANCE
    (Universidad Católica de Cuenca., 2024) Arévalo Tamayo, Cristóbal Santiago; Quinde Alvear, Angel Geovanny; 0106737679
    The insurance market is gradually becoming entrenched in Ecuadorian culture. While it is true that real estate and life insurance are experiencing the most significant growth, there is a particular need for attention to vehicle protection. In response to this situation, company C.A Broker Insurance aims to increase its competitiveness to enhance customer satisfaction by implementing a Procedures Manual according to the ISO 9001:2015 guidelines. The methodology was deductive, from general to logical, supported by laws and principles, leading to concrete conclusions. The research approach for developing the Procedures Manual was exploratory, starting with a diagnosis that included SWOT analysis as the primary Note, the review of processes, and the relevant legislation related to ISO 9001:2015 as secondary Notes. This study's results indicate the implementation of a Procedures Manual in C.A. Broker Insurance will eliminate superfluous processes, ensuring full compliance with established deadlines. Furthermore, better coordination will be achieved among the Commercial, Operations, and Claims departments by informing the clients about the necessary documentation to approve and issue insurance, thereby avoiding delays. This approach, aligned with the principles of ISO 9001:2015, aims to improve each process to increase customer satisfaction.
  • Ítem
    Acceso Abierto
    Propuesta para implementación de la Metodología 5S en el laboratorio Fab-Lab de la Universidad Católica de Cuenca
    (Universidad Católica de Cuenca., 2024) Beltrán Bowen , Danny Ariel; Quinde Alvear, Angel Geovanny; 0150290195
    Digital fabrication laboratories (Fab Lab) are a reality that presents new opportunities to users and consumers, gaining prominence, usually in academic institutions. These labs are commonly used to design and create projects with machinery such as 3D printers, CNC routers, and laser cutters and engravers, among others. This research proposes implementing the methodology for quality management called 5S to promote productivity improvement in the Fab Lab. The methodology used was qualitative, quantitative, descriptive, non-experimental, and cross-sectional. A Likert scale survey was administered to obtain field information. The analysis revealed the laboratory's situation, which maintains a standard of application of isolated actions that should be connected to the 5S methodology. In the first S (Seiri), some actions meet 43.34% of compliance; in the second S (Seiton), some actions meet 42.57% of compliance; likewise, the third S (Seiso) has actions that meet 29.13% of compliance; in the fourth S (Seiketsu) and fifth S (Shitsuke), there are still no concrete actions. Thus, improvement actions should be implemented in each of the 5S methodology phases to group its processes. Finally, some conclusions and recommendations obtained from this project are established. Keywords: Fab Lab, lean manufacturing, 5S, quality management, processes
  • Ítem
    Acceso Abierto
    Propuesta para la mejora en el servicio a los usuarios de Fab Lab de la Universidad Católica de Cuenca
    (Universidad Católica de Cuenca., 2023) Guachichullca Avila, Edisson Israel; Gárate Aguirre, Juan Carlos; 0104652714
    This research aims to elaborate a proposal for improving the service to users of the FAB LAB laboratory of the Catholic University of Cuenca. The Design Thinking methodology was applied to users through techniques and instruments suitable to argue the proposal’s approach and collect the necessary information. After processing and analyzing the collected information through the investigation and interviews, it was possible to establish a lack of valuable means to publicize the availability of FAB LAB machinery to be used by its users, which would facilitate their usage requirements. It is essential to propose a solution that makes it easier for users to know the availability of the existing machinery in FAB LAB to know when and at what time it is feasible to use them for their work. In the modern technological context, services are a highly applicable web business, so it is crucial to combine methodologies and environments to develop services attractively and efficiently. The proposal would positively impact on FAB LAB users as it would facilitate work, reduce waiting times, and save money. The institution is recommended to fully support implementing new programs, methods, and technological applications to improve service optimally and effectively for all users.
  • Ítem
    Acceso Abierto
    Evaluación de herramientas tecnológicas para el cálculo de ejercicios de investigación de operación en la Ingeniería Industrial versus ChatGPT
    (Universidad Católica de Cuenca., 2023) Pirela Velásquez, Daniel Alejandro; González Redrován, Javier; 0152030177
    In a highly dynamic and competitive environment, informed and accurate decision-making is an essential component for success in Industrial Engineering. This research focuses on the comparative analysis of three fundamental tools used in decision-making: ChatGPT, Excel, and ABPOM (POM QM), through a multidimensional approach that combines quantitative and qualitative aspects. In addition, the capabilities, advantages, and challenges of each tool in diverse decision-making contexts are examined. The comprehensive analysis involves practical exercises in actual and simulated situations, allowing a detailed evaluation of how each device addresses typical problems in Industrial Engineering. The results provide a deep understanding of the advantages and limitations of each tool, considering factors such as accuracy, efficiency, and ease of use. Furthermore, specific scenarios where each tool might be more suitable are identified, providing practical guidance for professionals and decision-makers. This study not only contributes to the existing literature in the field of Industrial Engineering and data-driven decision-making but also offers specific recommendations for optimizing decision-making processes in business environments. As technology plays a crucial role in enhancing efficiency and accuracy, this comparative analysis becomes a valuable resource for those seeking to maximize these tools’ benefits in strategic and operational decision-making.
  • Ítem
    Desarrollo de una herramienta para la automatización del cálculo de eficiencia general de los equipos (OEE) en empresas industriales del sector metalmecánico
    (Universidad Católica de Cuenca., 2023) Condo Aguirre, Bolivar Francisco; Zambrano Heras, Luis Eduardo; Gárate Aguirre, Juan Carlos; 0102798790; 0105289862
    This research analyzes a software tool implemented in a metal-mechanical company in Cuenca, Ecuador. The objective was to improve the calculation of Overall Equipment Efficiency (OEE) indicators in industrial environments. It addressed the challenge of automating the indicator analysis, eliminating the need for error-prone and poor manual data tabulation. Its ability to generate internal estimates in electronic spreadsheets increases operational efficiency, thus providing accurate OEE data. This research benefits small and medium-sized manufacturing companies that do not typically invest in advanced data collection systems. This tool allows one to accurately measure the equipment's availability, performance, and quality, identify areas for improvement, and make data-driven decisions to improve production efficiency. The methodology involves collecting relevant data, such as the number of units produced, defective units, and actual production hours, to generate the formulation that calculates the OEE indicators. In addition, graphical reports will be used to present the results visually and understandably. It is essential to keep the data updated to ensure the accuracy of the results and in the periodic review of the information to drive continuous improvements in the performance and efficiency of the production equipment. This research seeks to implement a practical and effective tool that automatically measures indicator compliance in the context of the metalworking industry.