El rol de los sistemas de información en el fortalecimiento de la resiliencia y sostenibilidad de las cooperativas: un análisis desde la cultura organizacional

Abstract

This quantitative research focused on evaluating the impact of information systems on the organizational resilience and economic sustainability of cooperatives from segments 3 and 4 in the city of Cañar, integrating organizational culture as a fundamental mediating variable. A research design was used involving a rigorous application of a questionnaire to 41 public officials. The collected data underwent advanced statistical analysis using the Partial Least Squares Structural Equation Modeling technique (PLS-SEM) through SmartPLS 4 software. The empirical results strongly confirmed that information systems have a positive and highly significant influence on Organizational Resilience (H1) and Economic Sustainability (H2) of these financial institutions, underlining the importance of technological investment as a key factor in revitalizing and strengthening of the cooperative sector. However, the initial analysis revealed that the Organizational Culture, considered in isolation, did not have a statistically significant direct impact on either resilience (H3) or sustainability (H4). The most crucial conclusion of this study lies in the confirmation of the mediating role of Organizational Culture (H5 and H6). This mediating mechanism significantly enhances the beneficial effect of technological tools on resilience and economic sustainability by actively promoting internal collaboration, continuous learning, and proactive adaptation to changes in the environment.