Propuesta de un modelo de transformación digital para el GADIC del cantón Cañar basado en normas y modelos internacionales reconocidos

Abstract

Digital transformation is an imperative for public institutions seeking to optimize their management and deliver efficient citizen services. This research focused on developing a proposed digital transformation model for the Intercultural Decentralized Autonomous Government of the Cañar canton (GADICC), based on international regulatory frameworks from the Inter-American Development Bank (IDB), the Organization for Economic Co-operation and Development (OECD), and the World Bank. The methodology employed a mixed approach by applying a digital maturity assessment to the Information Technology Department. The diagnosis revealed an intermediate level (66.9%), identifying strengths in the regulatory framework and technological infrastructure, exposing critical gaps in digital services, governance, and staff competencies. Based on these findings, an organizational model was designed, structured into seven stages: institutional strategic planning, strengthening digital leadership, technological modernization, process automation, development of citizen digital services, human talent training, and implementation of continuous evaluation metrics, which will enable GADICC to achieve higher levels of digital maturity, with the Information Technology Department at the core of change, contributing to local development and citizen well-being.