“Clima organizacional y su impacto en el desempeño laboral de los colaboradores de las empresas comerciales del cantón Cuenca.”

Abstract

The importance of organizational climate encompasses companies of various kinds, as it affects crucial aspects such as communication, decision-making, problem-solving, and motivation, which significantly influences employee motivation and productivity. In this context, this article aims to determine the impact of organizational climate on the work performance of employees in commercial enterprises in the canton of Cuenca. The methodology used is quantitative, with a descriptive and correlational approach. The study sample comprises 90 workers from commercial enterprises in the canton of Cuenca, Ecuador, engaged in economic activities, including wholesale and retail sales of a variety of products and services, specifically excluding motor vehicles and motorcycles, under categories CIIU G-45, G-46, and G-47. Results indicate that organizational climate elements influencing work performance are communication and leadership. This empirical evidence concludes that organizational climate significantly impacts work performance, and it is necessary to promote the essential conditions for it to be positive and enhance employee productivity.