Implementación de la norma NTE INEN – ISO/IEC 40500:2012, para la accesibilidad del contenido web en la página institucional del GAD Municipal El Tambo

Abstract

The main objective of this degree work was to improve the accessibility of the website of the Municipal GAD of El Tambo through the implementation of the NTE INEN-ISO/IEC 40500:2012 standard, an international standard that guarantees digital inclusion. This project emerges as a response to the need to eliminate digital barriers that limit equitable access to information and public services for people with disabilities, thus promoting equal opportunities and compliance with legal obligations. The specific objectives were to base the standard on the accessibility of web content, to diagnose the current state of accessibility of the website, and, finally, to implement said standard to optimize the user interface and the browsing experience. The methodology used was descriptive, combining quantitative and qualitative approaches. In the first phase, an initial audit was performed using tools such as Lighthouse and WAVE to identify problems on the website. Subsequently, the guidelines of the NTE INEN-ISO/IEC 40500:2012 standard were implemented, prioritizing improvements in color contrast, keyboard navigation, and the inclusion of alternative text labels. Finally, tests were conducted with users and assistive technologies to evaluate the impact of the improvements. The project concluded with the implementation of a more accessible website, which not only facilitates access to people with disabilities but also positions the Municipal GAD of El Tambo as an entity committed to social inclusion, regulatory compliance, and improving the quality of its digital services. Keywords: web accessibility, ISO/IEC 40500, digital inclusion, audit.