Propuesta para implementación del proceso administrativo en la empresa importadora GLOBAL DIESEL S.A.S en la ciudad de Cuenca.

Abstract

This research focuses on designing a comprehensive administrative process for the import company Global Diesel, based in Cuenca, Ecuador. Founded in 2020, the company has positioned itself as a benchmark in the country's import and distribution of spare parts for heavy machinery Mercedes Benz. However, the lack of a formalized administrative system has led to operational and financial inefficiencies compromising its sustained growth due to identified issues such as the absence of standardized procedures, inadequate inventory management, and reactive decision-making. Therefore, a structured administrative model that encompasses the stages of planning, organization, direction, and control is proposed. The aim is to optimize internal processes, improve efficiency in the supply chain, strengthen data-driven decision-making, and ensure the quality of the services offered through the implementation of this model. The expected benefits of this research include increased productivity, reduced operational costs, improved customer satisfaction, and greater responsiveness to market demands. With a well-defined administrative process, Global Diesel will be better equipped to face the challenges of the sector and consolidate its position as a leader in the heavy machinery spare parts market in Ecuador.