Manual de Procesos para el Departamento de TI de la Empresa EMMAIPC-EP basado en COBIT 2019

Abstract

The present research work titled "Development of a Process Manual for the IT Department Based on COBIT 2019 at EMMAIPC-EP" aims to create a proposal for a process manual for the IT department to standardize and optimize operational and technological management processes. This manual seeks to improve the efficiency and effectiveness of IT management by aligning processes with the organization's strategic objectives and ensuring compliance with international regulations and standards. The starting point was an analysis of key concepts related to IT governance and management, as well as a thorough review of the domains and processes proposed by COBIT 2019, including goal cascading and the assessment of the maturity level of the current processes in the IT department of EMMAIPC-EP. Subsequently, a diagnosis of the current state of the department was carried out, identifying key areas that require improvement and alignment with the company's strategic objectives. Based on these findings, critical services and processes that need to be documented and standardized in the manual were established, specifying the function, responsible parties, and execution guidelines for each process, in accordance with the best practices recommended by COBIT 2019. Keywords: COBIT 2019, Process Manual, Process Management