Gestión de calidad y eficiencia en los procesos administrativos de las empresas del sector automotriz

Abstract

Quality management guarantees the permanence of companies in the market, shows an optimal image to the customer based on good service to achieve customer loyalty and prevents the possibility of requiring a second option. This study aims to measure the incidence of quality management in the administrative processes effectiveness of automotive companies in the province of Azuay-Ecuador, based on the European Foundation for Quality Management (EFQM). The research approach is primarily mixed, correlational, non-experimental, and cross-sectional. The population is comprised of 40 companies in the automotive sector, which were surveyed through a questionnaire. Data processing was conducted using the SPSS software, which involved categorizing variables, Kolmogorov-Smirnov and Shapiro-Wilk normality tests, and Bi-variate correlation tests using Spearman's Rho coefficient. The results reveal a high presence of the attributes of the EFQM Excellence model in the companies studied. It is concluded that quality management in these organizations is good, and a direct and strong correlation exists between the applied model's dimensions.