Propuesta de un plan estratégico de tecnologías de la información para la gestión de TI de la Emmaipc-ep del cantón Cañar

Abstract

Strategic information technology planning establishes action strategies to use technology as a competitive advantage in the marketplace. The proposed thesis project focuses on several crucial strategic objectives, such as modernization of technology infrastructure, cybersecurity and data protection, ongoing innovation, and digital transformation, to make a Empresa Mancomunada de Aseo Integral a technological entity at the forefront of innovation. Considering several technological methodologies used in the industry to analyze this project with the stakeholders of the EMMAIPC-EP (Municipal Public Company for the Integral Sanitation of the Cañari Town) company, it was decided to select the Information Technology Strategic Planning (PETI by its Spanish acronym) methodology and create the plan based on previous evaluations where the information technology (IT) area is prioritized. Seeking to maximize the technology’s benefits and improve the user experience while aligning the technology function with the organization’s strategy policies. Therefore, this technological proposal defines the essential services and applications for the company, as well as the skills and resources needed to foster behaviors that may be valuable in the future. In addition, it aims to achieve the implementation of asset management systems that optimize the maintenance of the public area of workers, as well as the network of a computer security team that monitors cyber threats, proposals for firewall systems to protect the company's network against external attacks and active participation in the industry with technological perspectives. Keywords: PETI, ITIL (Information Technology Infrastructure Library), IT.