Pilotaje de la percepción y nivel de satisfacción de la atención odontológica, Cuenca-Ecuador.

Abstract

Objective of the study: To determine the perception and level of satisfaction of the patient who comes to dental care, Cuenca-Ecuador. Materials and methods: It was a descriptive, quantitative-qualitative, and transversal study. The population was 100 users who attended the Specialty Clinic of the Catholic University of Cuenca. From this group, 30 users were randomly taken to apply the surveys. The instrument contains ten questions about perception and ten questions about satisfaction. Regarding the quantitative part of satisfaction, a Likert scale from 1 to 4 was used, and concerning the qualitative part of perception, a scale from adequate to very adequate was used. Results: The satisfaction survey showed 86.7% of users were very satisfied with dental care. Regarding the analysis of the perception survey, 86.67% of users expressed a very adequate treatment from the dentist. Regarding the evaluation carried out through Atlas Ti, the result was that users were satisfied with the aspects evaluated. Discussion: Both the user's perception and satisfaction will be determined by the quality of care, where the user will consider if the dental professional has met the user’s expectations regarding their oral health.