El clima laboral y su impacto en la gestión empresarial en San Juan hotel en la ciudad de Cuenca

Abstract

Accommodation is vital to the economy and tourism, requiring a strong organizational structure and a positive work culture to meet customer needs. In this way, this research aimed to analyze the work environment and its impact on business management at the San Juan Hotel in Cuenca. A quantitative approach was used as a methodology, with a descriptive scope, non-experimental design, and transversal type. The sample was census-type, considering 19 collaborators, and a questionnaire of 26 questions with a Likert scale and a Cronbach's Alpha value of 0.921 was used. The results show the demographic and employment data of the San Juan Hotel staff. The concentration in the 31-40-year-old group stands out. There is equity in marital status and educational level. High staff turnover was evident. On the other hand, pride and satisfaction with the organization are reflected within the work environment, but low satisfaction with respect to time and communication. A positive perception was evident in aspects of the hotel's business management, although with variations in certain aspects. It is concluded that the work environment impacts hotel success, benefits service, retention, and productivity. Prioritizing it is strategic for obtaining results and sustainable growth. Business management should focus on improving the work environment as a strategic investment. Therefore, constant evaluation of the work conditions guides the generation of strategies for a positive and effective work environment.