“Influencia de la capacitación en la motivación y satisfacción laboral del personal en las Cooperativas de ahorro y crédito de Cuenca”

Abstract

Employee training has established itself as a key instrument for human resources management in organizations, particularly in the financial sector, where individual performance directly influences service excellence. Thus, this study focuses on analyzing the impact of training on employee motivation and job satisfaction in savings and credit cooperatives in Cuenca. The research was conducted using a quantitative approach, following a non-experimental, cross-sectional correlational design. For data collection, a structured survey with Likert-scale options was administered to 171 employees. The survey had been previously validated through expert review and was found to have high levels of reliability, as measured by Cronbach’s alpha. Inferential statistics, Pearson’s correlation coefficient, and linear regression were used for the numerical analysis in SPSS. The results showed positive perceptions regarding training, motivation, and job satisfaction. Similarly, training explains a greater proportion of the variance in employee motivation and job satisfaction; a positive and significant association is identified among these three variables. In this regard, it is determined that training is not merely an educational process; it is also an important factor influencing workplace well-being and organizational commitment, highlighting its significance for improving performance in savings and credit cooperatives.