Construcción de herramienta para medir el nivel de satisfacción de la atención odontológica, Cuenca-Ecuador.

Abstract

Objective: To construct and validate a tool for measuring the level of satisfaction with dental care. Materials and Methods: Patients’ satisfaction during dental care will be evaluated using ten quantitative questions with scaled responses. In the validation process, a questionnaire was distributed to experts in fields related to health, who assessed the questions based on four criteria: clarity, coherence, relevance, and sufficiency. These four aspects were considered appropriate for a comprehensive reliability and validity assessment. Results: The experts confirmed that the questions adhered to all the principles, considering the four fundamental standards. The reliability validity was determined using Cronbach's alpha coefficient, initially yielding 0.639 with all ten items. However, it was decided to remove the first item, resulting in a Cronbach's alpha of 0.790, thus obtaining a reliable instrument. Conclusion: Addressing this issue from the user's perspective is crucial. While the subjectivity of satisfaction poses challenges in measurement, presenting perspectives objectively based on research is essential. Various contemporary authors offer guidelines based on user satisfaction, adapting them to specific sociocultural contexts to generate positive institutional changes, particularly in education.