Trabajos de Titulación - Administración de Empresas
URI permanente para esta colecciónhttps://dspace.ucacue.edu.ec/handle/ucacue/5
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Examinando Trabajos de Titulación - Administración de Empresas por Asesores "Espinoza Pillaga , Héctor Alejandro"
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Ítem Acceso Abierto Analizar la influencia de la Gestión del Talento en el desempeño laboral de los empleados de los GAD parroquiales del cantón Cuenca(Universidad Católica de Cuenca., 2024) Ordoñez Romero, María Fernanda; Vasconez Urgiles, Kevin Leonardo; Espinoza Pillaga , Héctor Alejandro; 0151440856; 0150468676In the context of Parish Governments, regulated as Decentralized Autonomous Governments (GADs, by its Spanish acronym), staff play an essential role in developing and providing services at the community level. Therefore, efficient talent management in these environments is crucial to ensure effective administration. This article uses a mixed and descriptive research approach to determine the influence of talent management on the work performance of employees of the parish GADs of Cuenca Canton. A questionnaire was applied to 102 employees of various parish GADs in the Cuenca canton to collect the information. The results suggest that effective talent management is linked to higher job performance. In this context, the dimension of Human Resources, especially motivation, is the most determining factor of job performance, followed by attitude and ability, so the conclusions indicate that human resources management strategies should focus on these aspects to achieve optimal performance in workers.Ítem Acceso Abierto “Evaluación de la Percepción de la Calidad del Servicio y su Impacto en la Satisfacción del Cliente: Un Estudio de Caso en el Bar Restaurante 'Como en Casa Street Food' en el Cantón Paute”(Universidad Católica de Cuenca., 2025) Condo Once, Diana Lizbeth; Espinoza Pillaga , Héctor Alejandro; 0105891196This study evaluated the perception of service quality and its impact on customer satisfaction at the "Como en Casa Street Food" bar restaurant in Paute. Key service quality dimensions, such as security, reliability, empathy, responsiveness, and tangibles, were analyzed using a quantitative survey approach. The results revealed that security is the most influential variable in customer satisfaction, with a significant impact (p < 0.0001) and an explanatory power of 30%. Overall satisfaction also showed a significant effect (p = 0.0021), indicating that improvements in dimensions such as reliability and empathy are crucial for the overall perception of the service. Differences in satisfaction were identified according to age groups, highlighting that older adults value safety more, while young adults have inverse perceptions. Despite the availability of delivery services, most customers prefer to enjoy the experience on-site. It is recommended that management implement safety audits, standardized protocols, and soft skills training to improve service quality and foster customer loyalty. This study provides a solid basis for understanding the relationship between service quality and customer satisfaction in the restaurant sector.Ítem Acceso Abierto Factores que inciden en la evaluación de desempeño en los servidores públicos del Ministerio de Agricultura y Ganadería-Zona 6.(Universidad Católica de Cuenca., 2024) Barrera Álvarez, Danny Patricio; Espinoza Pillaga , Héctor Alejandro; 0107130460This research analyzes the factors that affect the performance evaluation of public servants of the Ministry of Agriculture and Livestock-Zone 6. The research involves why workers do not have an excellent performance evaluation, focusing on those with occasional contracts, and evaluating the following factors: the operational management indicators of each unit or internal process, the efficiency levels of individual performance, the satisfaction levels of external and internal users, and compliance with internal standards. In this research, a mixed methodology (qualitative and quantitative) will be conducted, with a descriptive and explanatory nature since these approaches will be channeled through analysis and treatment of text that could be obtained in a simple and stealthy way by the Coordination. MAG Zone 6. It will also be evident that the number of evaluated is a total of 58 workers. The results indicate that out of the total number of workers, eight do not obtain an excellent performance evaluation due to work overload. The factors to be worked on for a better staff performance have also been identified. In this way, it can be concluded that it is necessary to give priority to improvements in the satisfaction of internal users and improve operational management indicators, since, if an immediate solution is not given, the set goals and achievements proposed during the established time will not be perceived.
