Análisis de la satisfacción generada por los incentivos laborales en las cooperativas de ahorro y crédito del cantón Saraguro

Abstract

Effective human resource management is essential to the success of any organization. In this way, organizations have opted for the use of incentives as a practice to motivate employees and improve their satisfaction. Consequently, job satisfaction in companies is a crucial factor, and it is necessary to understand how incentives are related to it. In this context, this research’s central problem is understanding the satisfaction generated by work incentives in the seven savings and loan unions located in the canton of Saraguro. The methodology was descriptive, with a non-experimental, quantitative, and cross-sectional design. It included the collection of data through surveys administered to employees of the different savings and loan unions studied, followed by an analysis through the construction of indicators. This resulted in a job satisfaction index of 78%, with medium-high indexes in appreciation for the company and vacations, but low indexes in salary and pension plan or external insurance. It is possible to conclude that it is necessary to strengthen these last factors.