Satisfacción de los pacientes que reciben servicio odontológico en el centro de salud “el paraíso del distrito norte de la zona urbana de la ciudad de Cuenca”

Abstract

Introduction: Satisfaction is a subjective definition that includes many factors which this study attempts to investigate and evidence with survey results on what users prefer and what satisfies their needs. Objective: To determine what factors influence users’ satisfaction when attending dental service in a health center. Method: Four hundred and twenty-nine surveys were conducted before and after users attended the dental care at the health center. The inclusion criteria were to be of legal age, and the SERVQUAL scale was used because it was convenient for this study. Results: The study showed that satisfaction was higher in younger people with a higher level of education than in people with a lower level of education. Conclusions: Using the "Reality Expectation" formula, it was found that the user's experience when attending the health center’s dental service is high and satisfactory, thanks to the excellent treatment and the fact that the user's needs can be met.