Análisis de los procesos de producción en la empresa Lácteos Viglac para mejorar la eficiencia operativa

Abstract

The study carried out at the company “Lácteos Viglac” analyzed its production processes in a comprehensive way to identify opportunities that optimize operational efficiency and competitiveness. Applying a quantitative approach with a non-experimental and cross-sectional design, data were collected from 42 collaborators from operational and administrative areas. The results highlighted well-structured key processes in planning, execution, quality control, and maintenance, with high levels of productivity (95.2%), machinery operability (90.5%), and compliance with quality standards (88.1%). However, bottlenecks and deficiencies are detected, mainly in the management of raw materials, with an efficient use perceived only by 35.7% and availability of inputs at 69%, which represents risks for a dairy industry where the raw material is perishable. In addition, organizational and structural limitations also affect efficiency. The study proposes an integrated management model that takes advantage of existing technical strengths, while reinforcing economic management and the development of human capital, as well as the implementation of strategies based on operational efficiency, quality, and resource optimization. This proposal aims to consolidate the sustainability and continuous improvement of “Lacteos Viglac”, ensuring coherent, efficient, and competitive production processes in the agro-industrial sector.