Fortalecimiento de la Gestión de Talento Humano en el Modelo de Negocio del Sindicato de Choferes del Cantón Cañar

Abstract

This research work aims to strengthen the Human Resources Management (GTH, in Spanish) in the Drivers Union of Cañar Canton, contributing to the improvement of processes, therefore the proposal is based on the application of methodologies and theories related to the selection and recruitment, training, induction and performance evaluation. It consists of 5 chapters, the first one presents the problem through its formulation, definition of objectives, justification. The objective is to improve the processes of recruitment, selection, hiring, performance evaluation, and training. Chapter two contains the theoretical framework, where the administration is supported, definitions are presented, management processes are presented and the strategic guidelines that govern the union are included. Chapter three contains the methodological referential, it has been developed from the perspective of qualitative and quantitative research, it consists of the collection of information from the population through the survey, as well as the reading of the main results. It is evident to improve the department since the processes are not formalized. Chapter four is the diagnosis of the company in its organizational structure in addition to the presentation and analysis of data collected from the survey. Chapter five contains the strengthening proposal based on 3 fundamental pillars: selection and hiring subsystem, performance evaluation, and training. The proposal will be complemented with a manual that will serve as a reference for other departments of the institution. Lastly, it includes the main conclusions and recommendations derived from the development.