“Inteligencia artificial y su impacto en la gestión administrativa de la Compañía de Transportes Terrestres de el Oro”

Abstract

This work is about a revolutionary technological tool of recent years: Artificial Intelligence. This method has increased extensively in the market and society, displacing human tasks and fostering the emergence of new innovative technologies capable of performing tasks traditionally done by people. It also aims to facilitate actions for users while, in many cases, reducing costs for companies. Similarly, the research focuses on AI’s impact on the administrative management of a company, in this case, an interprovincial transportation company in the El Oro Province. Having systems like chatbots that reduce inconveniences and save time for users and administrative staff is essential. It can become a differentiating factor that only a few transportation companies possess.