“Factores determinantes del clima laboral en la empresa Retail. Cuenca-Ecuador.”

Abstract

Organizational climate in retail sector companies is shaped by various factors that intervene both directly and indirectly. One of the key factors influencing job performance and productivity is employee motivation and merit-based recognition, given the high staff turnover and the lack of continuous training due to the demanding operational conditions of the retail sector. Therefore, the purpose of this study was to analyze the determining factors in the organizational climate in a retail company in Cuenca, Ecuador. The methodology employed a quantitative approach, with a descriptive scope, cross-sectional design, and non-experimental framework. A purposive sample of 30 participants from the E-commerce department was used, along with a 50-item data collection questionnaire addressing seven dimensions: Professional Development and Growth, Recognition, Organizational Commitment, Teamwork and Collaboration, Leadership and Supervision, Organizational Communication, and Working Conditions and Occupational Well-being.The results indicate that the organizational climate shows a predominance of female employees (70%) and a young workforce, 66.7% of whom are between the ages of 28 and 30. Organizational commitment with 𝑥̄ = 4.08, teamwork with 𝑥̄ = 4.01, and organizational communication with 𝑥̄ = 3.61 stand out, while professional development with 𝑥̄ = 3.43 and workplace well-being with 𝑥̄ = 3.48 show gaps in their results. It is thus concluded that the organizational climate is moderately favorable, with high levels of commitment and teamwork; however, there are gaps in professional development, well-being, leadership, and communication that require strengthening to ensure organizational sustainability.