Gestión de Talento Humano y su incidencia en el logro de los objetivos de las empresas de gestión de cobranzas

Abstract

This research was elaborated to analyze human resources management and its impact on achieving the objectives of collection management companies in Cuenca. Therefore, a non-experimental methodology was applied with a quantitative design. The instrument for data collection was a survey developed strategically and validated using Cronbach's Alpha test. The population comprised 3,663 category K collaborators in active status; the sample was 348 collection managers from the companies in charge of recovering overdue loans, chosen through simple random probabilistic sampling, selecting the participants at random. The results determined that the dependent variables Human Resources Management (62.7%), and the independent variables, Control (63.4%) and Leadership (74.1%), had an impact on each other. A strong positive correlation was found between the dependent variable and Control with 0.901 and Leadership with 0.930. Linear regression models were established in which Control with 90% and Leadership with 93% explain the influence on Human Talent Management. To determine that the models are well established and that there is no redundant information, the autocorrelation test was applied, using the Durbin-Watson test, which returned a value of 1.658 within the established parameters. The research hypothesis is accepted where a positive relationship between the study variables is determined.