Calidad de atención en los servicios de salud a nivel hospitalario

Abstract

Introduction: Quality care means ensuring that each user receives the set of hospital services involving the participation of individuals, families, and communities in which patient safety is important for the implementation of standards and protocols, thus avoiding negligence in the different health services. Methodology: A literature review of narrative type, where the quality of care at the hospital level is exposed, performing the search in different scientific databases, such as Scopus, Web of Science, PubMed, Sciencedirect, ProQuest, La Referencia, ReserchGate, Medigraphic, Redalyc, and Scielo; as well as in libraries of instance such as the Pan American Health Organization (PAHO), 51 articles of different languages were selected between the years of 2016-2021. Results: Regarding the quality of hospital care, it varies between 77% as satisfied and 55% not at all satisfied, being waiting time in 100% and inappropriate medical evaluation 52.7% the factors that affect user care at the hospital level; in management, models emphasize that the more time a health manager spends the better the health quality at hospital level; concerning the patient's perception, it is evidenced| that problems in the physical conditions exist, empathy and workload causing conflicts to patient care. Conclusion: it is necessary to implement actions that help us to know the users' opinions, thus satisfying the needs of patients and families and adequately reducing the risks that can generate problems during hospital care. keywords: health quality, hospital care, health services, health management