Clima organizacional: Caso de estudio en el cuerpo de bomberos del cantón Cañar

Abstract

Work constitutes the place where people spend most of their lifetime, most of the time, spending approximately eight hours or more at their workplace. Consequently, enterprises are not only commercial entities but social ones, thus, it becomes necessary to assess the work environment as a mechanism that allows to visualize the reality in order to make decisions, which guarranty the physical, mental and social well-being of those who constitute the basic pillars to the success of any organization by accomplishing its goals and objectives. The methodology is a quantitative-descriptive research with a field approach. Data were collected by applying a survey, such questionnaire included 47 questions that were evaluated on a nominal Likert-type scale, which allowed the analysis of the five dimensions that make up the organizational climate, these include: personal fulfillment, work involvement, supervision, communication and working conditions, which are determined by their respective indicators. Based on the responses gathered from the staff who work and collaborate at the Fire Department in Cañar, it seems that the institution must reflect on their actions in order to take corrections and create a good organizational environment, which generate bonds of commitment between the worker and the institution, even more, because this is a department that is in charge of emergency care and life saving. Thus, the job assessment, the possibility of promotions, respect for hierarchies, adequate supervision, constitutes the perfect equation to get an optimal work environment. Keywords: Work environment, organizational climate, personal fulfilment