Calidad de la atención en los establecimientos de salud del Distrito 03D01 marzo – agosto 2024

Abstract

Introduction: Quality of care is crucial for achieving desired health outcomes for individuals and populations. Objective: To evaluate the quality of care in public health facilities of District 03D01 from March to August 2024. Methodology: The study was observational, including 318 patient records from the appointment system of the Ministry of Public Health facility in District 03D01. The "Service Quality Perception" instrument (SERVQUAL model) was applied. Results: Most patients were women (59.5%) and urban residents (56.6%). Secondary education predominated (38.7%). Regarding occupation, the majority worked in the public sector (22.5%) or were self-employed (22.9%). Among health centers, 24.8% visited Biblián and 23.9% Déleg. About 81.1% arrived in 19 minutes to the facility. The primary reason for consultation was for preventive care (79.9%). About 90.3% received follow-up care, and 73.6% used general medicine services. Concerning service perception, 28.0% were satisfied with the equipment's modernity and cleanliness, and 30.2% valued cleanliness and hygiene. Additionally, 33.6% found the staff's willingness to solve problems adequately. Perception of care was related to the health facility, travel time, care frequency, and service type. Conclusion: Overall, the perception was neutral, suggesting a need for strategies to improve the quality of healthcare. Keywords: Health care perception, demographic variables, health services, frequency of care, type of consultation