Evaluación de la calidad del servicio del tranvía de Cuenca en las estaciones 8n y 8s, con enfoque en accesibilidad y seguridad vial

Abstract

Accessibility and road safety are fundamental pillars for ensuring an inclusive and efficient public transportation system. In Cuenca, the tram represents a significant advance in urban mobility; however, its proper integration with the road infrastructure is crucial to providing quality service to all users. In this context, this research aimed to evaluate the current conditions of accessibility and road safety at the Ordoñez Lasso (8N) and Gran Colombia (8S) tram stations in Cuenca. Frequent problems were identified, such as insufficient signage, lack of pedestrian access, and unsafe crossings, primarily affecting older adults and people with disabilities. This study was conducted using a descriptive and technical approach, including field observations, application of regulatory sheets and matrices, and 202 surveys administered to transportation system users. The results show that 54% and 41% of users of stations 8N and 8S, respectively, rate the quality of accessibility as fair. Similarly, 59% and 52% of station users perceive the environment as unsafe, indicating partial non-compliance with current national regulations. In conclusion, it is necessary to strengthen urban infrastructure to ensure adequate accessibility and road safety conditions for all tram users.