Gestión de calidad para el laboratorio clínico microbiológico e inmunólogico de la Universidad Católica de Cuenca

Abstract

Introduction: The Clinical Laboratory of the Catholic University of Cuenca (UCACUE) has high-quality facilities and competent staff but has flaws in some aspects, such as inventory management. Thus, to fix this problem, a program was implemented to automate the process based on the ISO 17025 standard, thus improving customer service and laboratory performance. Objective: To implement an inventory management and control system for the customer service laboratory of the UCACUE, leading to improve clinical and administrative processes to maintain continuous quality improvement. Methodology: This research has a mixed descriptive approach since it combines qualitative and quantitative aspects, for data collection and processing. To develop the project, the Extreme Programming (XP) method, high-quality software, was used through the direct observation technique, which provides information on events in the Clinical Laboratory of the UCACUE. Results: The CONTROLAB program reduced the delivery time of results and improved the storage and tracking of supplies, reagents, and equipment, thus having a significant impact on the quality management system of the UCACUE laboratory, improving the delivery of reliable results for a possible diagnosis. Conclusions: The development of the CONTROLAB program allows the registration of patients and the delivery of results, optimizing the efficiency of the processes under ISO 17025.