Evolución de las tecnologías de la inteligencia de negocios y la toma de decisiones administrativas

Abstract

Advances in business intelligence (BI) technologies are changing how organizations manage and use data to make decisions; however, these advances face challenges such as information overload, ethical and confidentiality concerns, and whether or not these decisions are affected by this new business intelligence. This study aims to analyze the evolution of business intelligence technologies and their impact on managerial decision-making through a systematic review of four databases using the Kitchenham and Charters review protocol. This academic study was conducted between 2019 and February 2024, obtaining as a result that the evolution of business intelligence technologies is around information inputs, databases, data integration, alerts and notifications, visualization tools, reports and queries, balanced scorecards, data analytics, data mining, and data science, specifically characterizing each tool and that its impact is based on process improvement: in decision-making, management support, efficiency, and competitive advantage. It is a cost-effective tool that supports optimal management decisions, improved work performance, and sustainability. The potential of BI to improve financial and non-financial performance is highlighted, underscoring its value in corporate performance management