Análisis de los procesos administrativos y su incidencia en la productividad, área de avalúos y catastro GAD La Troncal.

Abstract

Public administration faces the ongoing challenge of providing citizens with responsive, efficient, and high-quality services. Within this context, decentralized autonomous governments play an important role in territorial administration, especially in areas such as Property Valuation and Cadastre, where administrative processes directly influence urban planning, tax collection, and the legal certainty of real estate assets. In the Decentralized Autonomous Government of La Troncal canton, delays have been identified in the processing of administrative procedures, mainly due to task duplication, handling of physical documentation, and limited technological integration. These issues hinder compliance with established deadlines and reduce the ability to effectively serve users. In response to this issue, this study analyzes the relationship between administrative processes and the productivity of the Property Valuation and Cadastre Department, based on the Kaizen methodology and continuous improvement tools such as the SIPOC diagram, the 5 Whys technique, the Ishikawa diagram, and Value Stream Mapping. Through this analysis, activities that do not add value, unnecessary waiting times, and processes with low levels of efficiency were identified. As a result, a proposal is presented focused on the digitalization of procedures, simplification of processes, and standardization of workflows, with the purpose of optimizing institutional productivity and improving the services provided to citizens.