Evaluación de los procesos administrativos mediante el control interno en Marilyn´s restaurant del periodo 2021.

Abstract

Marilyn's restaurant company has problems that affect administrative processes, such as hiring employees and staff training. Additionally, the management does not perform adequate control that causes troubles at the level of customer service. There are also planning problems, for instance, the lack of establishing objectives in the short, medium, and long term. On the other hand, there are external problems such as natural disasters where the company has no action plans, resulting in economic losses. Therefore, the main objective is to analyze the factors that affect the administrative area of Marilyn's restaurant to propose an action plan that contributes to the management processes improvement through an internal control evaluation. This research employed quantitative and qualitative methods to achieve the objectives, techniques such as the audit questionnaire for obtaining the company risk level, and interviews for employees and managers to gather data to analyze, describe, and acquire numerical results. Therefore, implementing an action plan will improve the tasks and operation of the company by having a reliable and efficient administration that favors the economic growth of the organization.