Planificación estratégica de tecnologías de información para la gestión de TI en la empresa EMMAIPC-EP

Abstract

Information technology management in Ecuador’s municipal public enterprises often occurs without tools to guide decision-making and align it with institutional objectives. This condition characterized the Joint Municipal Public Enterprise for Comprehensive Sanitation of the Cantons of Cañar, Biblián, El Tambo, and Suscal (EMMAIPC-EP, by its Spanish acronym). This study aimed to design a Strategic Information Technology Plan that would strengthen the company's IT management and align its technological resources with its institutional planning. The research used a mixed-methods approach with a descriptive, proposal-oriented design. After comparing Ward and Peppard, ISO/IEC 38500:2024, ITIL 4, and TOGAF based on fifteen indicators derived from the literature, the Ward and Peppard methodology was selected; its six phases structured the analysis of the internal and external business environments and of information systems and technologies. The assessment, based on a review of documentation, interviews, and technical observations, revealed a capacity rating of 1.5 out of 5 across ten domains, a mission-critical system hosted on infrastructure managed by an external provider, the absence of tested backups, and technology coverage that was out of sync with the value chain. Based on that baseline, six strategic IT objectives were formulated, along with a portfolio of twelve projects prioritized by gap severity, a multi-year timeline for 2027–2030, a reference investment estimate, and a scorecard with verifiable indicators. It was concluded that strengthening technology management depends less on investment than on governance and organizational decisions. Keywords: IT planning, IT governance, Ward and Peppard methodology, municipal public enterprise, IT management.