Examinando por Autor "Yumbla Sigua, Giovanny Javier"
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- ÍtemAcceso AbiertoDiseño de un sistema de gestión de la calidad: caso proceso de distribución de medicamentos cadena de farmacias Suiza S.A.(Universidad Católica de Cuenca., 2020) Yumbla Sigua, Giovanny Javier; Villarreal Chérrez, Tania Maricela; 0302897442; ., .This research work arises from the need to implement a Quality Management System in the Storage, Distribution and Transportation process based on the ISO 9001 version 2015 standard in the company Cadena de Farmacias Suiza S.A., a company dedicated to the dedicated to the import, export and wholesale and retail marketing of all kinds of medicines, hospital supplies, bazaar items, confectionery, cosmetics and perfumery in general, from all the pharmaceutical companies and distributors of the country and abroad located on Avenue 16 April and Ernesto Che Guevara from the city of Azogues, province of Cañar. The present case study begins with a general diagnosis of the company, which is why the unstructured interview methodology and direct observation of the processes were used through visits to the entity's facilities, in addition inductive and deductive methods were used. Consecutively, in the second chapter, we proceeded to trace the art where definitions that support the research were established. In the third chapter an introduction to the origin and evolution of ISO 9000 was developed, in addition, a brief mention was made of the ISO 9001: 2008 standards. Therefore, in Chapter 4, the quality policy was determined, which breaks down the general and specific objectives, as well as information about the controls carried out by the company regarding the service it provides, resulting in a redesign and procedures developed by the author in this research. Finally, in Chapter 5, we proceeded to comply with the proposal on the implementation of the Quality Management System based on the requirements of the standard, executing section 8 of the ISO 9001: 2015 standard.