Administración de Empresas
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Examinando Administración de Empresas por Autor "Becerra Cantos, Juliana Belén"
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- ÍtemAcceso AbiertoDiseño de los procesos de reclutamiento, selección, capacitación y desempeño como estrategia empresarial del modelo de negocio para un Hotel 4 estrellas de la ciudad de Cuenca(Universidad Católica de Cuenca., 2023) Becerra Cantos, Juliana Belén; Espinoza Pillaga, Héctor Alejandro; 0151003886The effort, commitment, and decisions of experts in the field of Human Resources guarantee business success. Therefore, its effective management is vital for business development and competitiveness. Aligned with this perspective, this research aims to design a Human Resources management model as a business strategy for a 4-star hotel in Cuenca - Ecuador. It is based on analyzing this establishment’s recruitment, selection, evaluation, and training processes. To achieve this, a mixed research approach was utilized. The techniques encompassed an interview conducted with the Administrative Manager and a survey administered to a population of 40 hotel employees. The results reveal a lack of defined types and means of recruitment, knowledge, skills, and medical tests in the selection process. Moreover, performance evaluations are not carried out for all employees, and incentives or recognition for outstanding performance are absent. Consequently, a Human Resource Management Model is proposed, incorporating strategic processes aimed at identifying and developing the skills and competencies of the personnel to achieve their satisfaction and, consequently, business success.